Stacer Warranty

Everything you need to know about your 5 year warranty.

Telwater Pty Ltd: Our liability for boats of our own manufacture is limited to making good any defects by repairing the same or, at our option, by replacement within a period not exceeding twenty four (24) calendar months after the boat has been sold by our dealer for the first time, subject to the Stacer Three Year Limited Warranty Special Provisions.

Stacer "Ready to Go Boating Packages" offer an extended 2 year warranty meaning you are covered by a 5 year warranty on your boat, outboard motor and Stacer Trailer. (For warranty conditions on your outboard motor and Stacer Trailer, refer to their applicable owners' manual supplied with these items).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 


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STACER BOAT WARRANTY SPECIAL PROVISIONS REQUIRE THAT:

1. The boat must be maintained and used in accordance with the Boat Capacity Plate and Necessary Maintenance Directions attached to the boat.

2. The boat and/or outboard/inboard engine must not have been altered or operated outside safe boating practices or the limits of the design specifications set down in the brochure or owners manual.

3. The boat has not been damaged by neglect, accident, improper use or used for competitive purposes.

4. The warranty does not cover any consequential expenses beyond the warranty repair of the boat itself, e.g. Freighting.

5. Telwater Pty. Ltd. shall not be liable for consequential loss of any kind arising out of the supply or operation of the boat.

6. Paint is warranted against defective paint or application, NOT against the normal effect of oxidization and degradation caused by fuel and dissimilar metals.

7. The normal effect of Oxidisation of aluminium has the potential to bubble paint surface finish. Surface contaminates could cause oxidisation if not removed from the vessel.

8. Internal side panels are warranted against defects and not against degradation caused by fuel.

9. The fitting of wedges and anti-ventilation plate foils to the outboard/inboard engine could void the warranty (refer to special provision 2).

10. Any work agreed to be repaired by Telwater will be done ex factory, and freighting costs to and from the factory will be the purchasers responsibility. The warranty does not cover items replaced during  normal service and maintenance operations and which are subject to   wear. These arrangements apply regardless of any change in ownership during the period covered.

11. Subject to item 10, the above warranty is in lieu of any and all warranties expressed or implied

 12. All warranties and conditions implied under the Trade Practices Act, including as to one of merchantable quality, are not excluded by this warranty except that Telwater limits its liability for breach to:

    (a) the replacement of the boat or products; or
    (b) the repair of the boat or products,

at Telwaters' option with all freighting costs to be the purchaser's responsibility.

13. Excludes windscreen/windshield breakage and leakage around windscreens/windshields or other designed openings.

14. Telwater provides a general warranty as to the fitness for the purpose for the period of 12 months from the date of purchase with regard to upholstery, including lounges, backrests and seats.
15. Telwater will NOT warrant boats, which have been improperly trailed. E.g. the use of multi roller trailers, Incorrect or insufficient tie down from vessel to trailer, no engine support through an engine support bracket and off road use.



STACER TRAILER 3 YEAR WARRANTY

Three Year Frame Warranty: Telwater warrants each Stacer boat trailer frame and its fabricated steel components including the ball coupling and wheels (but excluding tyres and tubes) to be free of structural or welding defects for a period of three years from the date of original purchase.

One Year Warranty: Telwater warrants the hot dipped galvanized finished surface of each Stacer trailer and its components for one year from the date of manufacture on the compliance plate against red rust. This warranty extends to ubolts, nuts, bolts, mechanical braking equipment (excluding discbrake surface, brake cables and adjusters) and the manual winch but excludes the strap or cable.

Telwater provides a general warranty as to the fitness for the purpose for the period of 12 months from the date of purchase with regard to trailer springs, winch and equipment and trailer plastic guards.

Six Month Warranty: Telwater provides a general warranty as to fitness for purpose for a period of six months from the date of original purchase with regard to trailer lighting, hydraulic braking equipment, axles, wheelbearings (excluding water entry), seals, tyres (excluding wear), the surface finish of painted or powder coated wheels and jockey wheels.

Obligations of Telwater: Telwater Pty Ltd: Our liability for trailers of our own manufacture is limited to making good on the above warranties, any defects by repairing the same or, atour option, by replacement after the trailer has been sold by our dealer for the first time.

Special provisions:

• The warranties herein contained extend to the original purchaser (whose details are recorded by Telwater) only. They do not cover any person to whom atrailer is transferred.

• Exercise of any of the above Warranties is subject to delivery of the trailers to Telwater, toproof of purchase and the date of purchase (also which Telwater’s records shall be conclusive in the case of disagreement).

• This warranty does not cover the cosmetic appearance of the galvanised surface of a trailer or its components. It does not extend to rust on painted and zinc coated surfaces. It does not cover wear and tear or cosmetic changes to brake pads, winch cables, winchstraps, bow rollers and keel rollers.

• This warranty does not extend to any trailer which is found to have been used for any purpose other than that for which it was manufactured, which is found to be overloaded, which is altered or modified in any way, or which malfunctions due to prior damage, unreasonable use or failure to provide reasonable and necessary maintenance.

• This warranty will be negated by and Telwater will not bear any responsibility for any warranty procedure or charge carried out without written authorisation by Telwater.

• There shall be no implied or actual warranty with respect to the manufacture of, merchant ability, or fitness for a particular purpose of any Telwater trailer and Telwater shall not be liable for any transportation charges, or for any direct, special, incidental, consequential (including loss of profit) or other loss or damage, whether based in contract, tort, or arising from breach of any warranty or otherwise provided that Telwater acknowledges that this warranty does not exclude or limit the application of any provision of any statute (including the Trade Practices Act)where to do so would contravene that Statute or cause any part of this agreement to be void(“non-excludable condition”). Telwater’s total liability hereunder for a breach of any non-excludable condition (other than implied by Section 69 of the Trade Practices Act) is limited at its option to any one of supplying, repairing or replacing or paying the cost of supplying, repairing or replacing a trailer.

• Commercial Use or Off Road Use: Telwater PtyLtd does not warrant trailers used commercially or off road or warrant that Telwater trailers are suitable for a particular commercial or off road


New Telwater Boats now eligible for an additional 2 year bonus Warranty

Telwater will now be offering an additional 2 year bonus warranty after the existing 3year Telwater warranty expires. This provides the end consumer with a total of 5 years factory backed warranty on any new boat purchases.

Telwater will now provide an additional 2 year structural warranty on the boat and trailer (including labour.)

What is eligible?

- All new Telwater Boat, Motor* and Trailer packages

- All new Telwater Boat and Trailer packages

- Boat only purchases.

 

*Applicable to Evinrude Engines only

Standalone trailer orders are exempt from this bonus warranty.

This warranty covers failures caused by defect in material or factory workmanship.

The 2 year warranty extension will terminate upon failure to meet any of the Warranty Conditions.

Warranty Conditions to attain extended Warranty:

- 20 hour / 3month inspection, followed by annual inspections up to year 5 from purchase date must be performed and documented online with Telwater by an approved Telwater dealer.

- If the boat has been inspected at these intervals since purchase date it is eligible for the extended structural warranty.

- Customers must log services in the Telwater owner’s manual and retain all invoices for their records.

- Dealer must log service details online with Telwater.

- Warranty coverage becomes available upon registration of the product online with Telwater.

 

It is a requirement to register every new boat within 10 calendar days from the date of delivery to the customer, Failure to do will jeopardize your Telwater dealer agreement and most importantly engage your liability in the event of an accident related to a safety recall not performed. All registrations must reflect:

- the true date of delivery of the unit to the retail customer;

- the model and serial number;

- the name and the complete address of the customer, including phone number

- It is the dealer/distributor’s obligation to identify and explain the conditions of the 3 + 2 warranty program.

 

Warranty Period Coverage:

Provided that the extension Warranty Conditions have been met the additional 2 Year warranty coverage will commence once the product’s standard limited warranty period (3 years) has expired. The total duration of the coverage will be five (5) years. Unexpired warranty coverage can be transferred to a subsequent purchaser upon proper re-registration of the product with Telwater online.

Modification/Alteration:

Any Products that have been modified or altered from their original production configuration may be excluded from any Telwater warranty coverage. The addition of, or replacement with, parts or accessories not approved by Telwater, or not installed by an Authorised Telwater dealer, may be cause for your 3 + 2 Telwater warranty to be void. This will also be applicable to your standard 3 year warranty.

What’s involved in the inspection to receive your 2 year bonus warranty?

In addition to the annual service points outlined in the Telwater Owner’s Manual

Owners Manual

The inspections below are required annually through to year 5 to attain the additional warranty:

- Bottom sheet inspection looking for any damage or distortion

- Lift the carpeted floor to inspect for foreign debris (zinc sinkers etc) and inspect condition of bottom sheet support ribs and welds.

- Inspect underfloor foam condition

- Inspect for any hull leaks

- Inspect condition of the fuel tank and its supports.

 

For more information please refer to the Telwater website www.telwater.com